Problem with Rubi - is it cutter or blade?

[Ziggy]

Hi
I just bought a Rubi DU-200-L-BL tile cutter with a standard blade and also bought a Rubi CPC 200 blade with it to cut travertine. The standard blade works fine but when I fitted the CPC 200 it wedges against the guard and won't turn. I took the blade out and measured it and it is 204mm not 200. I phoned Rubi and they said it should be 200 so I sent the blade back to the supplier for a refund. However when I looked online to buy another one I noticed that some are listed as 200mm/8 inch blades. 8 inch is 204mm and it is that extra 4mm that is a problem. So questions is, is it my cutter that is the problem? I wonder if a Marcrist blade is a better idea are Marcrist blades exactly 200 mm or 204mm. Surely Rubi blades should fit Rubi machines though!! Anyone else had this issue?

Thanks

 

[beanz]

You would expect it to fit, wouldn't you... Don't expect too much from Rubi's customer service, as it's completely non existent.
my advice is to stick it on eBay, and by a cheap cutter, as the basic line cutters are next to useless anyway (in my humble opinion anyway).

 

[Mr Tiler]

why buy a cheap cutter then beanz?

 

[beanz]

Because they are a fraction of the price, for the same cut. 😉

 

[cam_low]

I sold my dw. God awful cutter.

 

[Dan]

Hi
I just bought a Rubi DU-200-L-BL tile cutter with a standard blade and also bought a Rubi CPC 200 blade with it to cut travertine. The standard blade works fine but when I fitted the CPC 200 it wedges against the guard and won't turn. I took the blade out and measured it and it is 204mm not 200. I phoned Rubi and they said it should be 200 so I sent the blade back to the supplier for a refund. However when I looked online to buy another one I noticed that some are listed as 200mm/8 inch blades. 8 inch is 204mm and it is that extra 4mm that is a problem. So questions is, is it my cutter that is the problem? I wonder if a Marcrist blade is a better idea are Marcrist blades exactly 200 mm or 204mm. Surely Rubi blades should fit Rubi machines though!! Anyone else had this issue?

Thanks

You just need a blade that's 200mm then?

Pleased to hear the Rubi customer service was decent, unlike a post above suggests?!

 

[beanz]

You just need a blade that's 200mm then?

Pleased to hear the Rubi customer service was decent, unlike a post above suggests?!

Did I miss something Dan!?! Where does that say Rubi's customer service was decent!?! Even my local tile shop, who stock lots of Rubi products, admit that Rubi's customer service is bad.

 

[Dan]

Did I miss something Dan!?! Where does that say Rubi's customer service was decent!?! Even my local tile shop, who stock lots of Rubi products, admit that Rubi's customer service is bad.

I was referring to this.

I phoned Rubi and they said it should be 200 so I sent the blade back to the supplier for a refund.

Sounds decent enough to me.

If I bought off TradeTiler.com anything Rubi, and had an issue, I'd call TradeTiler.com. If TradeTiler.com want to contact Rubi that's fine but my 'contract' is with the supplier of the product. Dave Neave's customer service is second to non.

Though I do have to say that Rubi's customer service I've found pretty alright. Their office is really small so you tend to get to the same person every time when you need to. I find huge manufacturers a massive problem as you have to explain time and time again. (Not in the tile cutter world mind but that was an example).

The guy needs a 200mm blade, that's all. He's clocked his issue himself. It's the Metric v Imperial problem that we see sooooo often with tile trims, tiles, etc etc etc. It's not a problem big enough to whack his cutter on eBay and make a big loss IMO.

 

[beanz]

But Rubi's own 200mm blade doesn't fit in his cutter, as it's 204mm!?!
It sounds like you've had more joy with Rubi than I have. My ND180BL went back with a whole list of complaints, from screws made of butter, to getting electric shocks (whether static, or current I don't know) off the RUSTY "stainless steel" bed. All I got back was there's nothing wrong with it... "We've tightened some cables though...".
To my mind, that's pretty poor customer service!

 

[Dan]

Yeah that's shocking (no pun intended) I'd have got it checked by a sparky and sent them a strong worded letter.

Anybody else had an issue with 200mm v 204mm blades with cutters?