customer callback

[stevee]

hiya lads ,long time since i posted ,but here go`s

been going 3 and a half years now and had my first callback regarding blown CERAMIC tiles,which has cheesed me right off

kitchen floor , green chipboard flooring,overboarded with 12mm wbp ply screwed 6 inches,then primed

loose wire heating ,no slc,tiled onto with topps trade rapidset flexi 18 months ago

9 months ago customer calls me to tile his bathroom floor,while there pricing it ,he mentioned a tile strating to lift in the kitchen,i looked and he said ,"i know u warned us the existing c/b floor wasnt great"

and we left it at that, now 2 days ago ,an email from him 2 tiles have blown,one cracked

im going to look on sunday and am prepared for a costly outcome for me...........

but a bit of advice would be welome befre hand please boys

how will i tell if its thermal shock from heating on too soon?

and where do i stand legally ,im preparing myself for cost of tiles,ufh and return of my fee if its my fault

im hoping it aint ,cos its not the whole floor.....thanks lads

 

[DHTiling]

Hi, welcome back...

Was the chipboard onto joists..?

 

[kilty55]

hello are all tiles that are damaged in aline?

 

[stevee]

hiya lads, yes joists dave ,

they might be in a line ,wont know sure till i look sunday

steve

 

[charlie1]

Hi stevie, I have tiled on to heatmat once without slc and once was enough, I just can't see how you can get the right coverage doing it this way + its very messy! Don't accept liability so quickly, there are many reasons why it could have failed that are out with your control, could there have been a leak? Also you mention you have alerted customer to dodgy subfloor?... What did you say to them at the time? ... I know when its verbal its all worth nothing anyway but we have all heard the sob stories from customers in the past " can you not just do it bla bla" then you end up doing it for them knowing its not ideal

 

[stevee]

it may be down to my inexpierence at the time mate, the chipboard was looking old and had a tiny bit of bounce,which the ply did take out

there was a bit of board next to the problem area that i had to replace also noggin underneath

it would b nice if it was a leak ,as i remeber a blue polypipe under the problem area,below the joists

 

[Spud]

dont panic just yet go and have a look at it first

 

[stevee]

cheers gary, so any ideas for signs of thermal shock?

maybe it wont matter, he aint gonna hold his hands up to it

 

[macten]

Hardly any addy on the back of the tile and the slight bit that is feels like sand paper can be indicative of thermal shock.

 

[stevee]

thanks mate ,something too go on with,steve