U
Unregistered
Hi
Im a tiler / bathroom fitter and have been for the past 5 yrs.
I did a job for a woman, fully fitted bathroom suite and wall and floor tiling. As she was happy with the work, she asked me to also tile her kitchen floor.
before i started any tiling on the bathroom or kitchen floor, which were both softwood tongue and groove in very good condition as it was a newish house, i advised the customer that she would require the use of hardibacker style preperation. As the cost to her would have been in the region of 300 pounds extra for supply and labour, she asked if there was any other way round it. As the floorboards seemed very secure and no movement visable, i told her i could supply her with some flexible adhesive which was designed to go straight onto the floorboards (as it said on the instructin label). I did however advise her that i could not guaruntee it against movement in the future. She opted for theis option as it was cheaper. The obvious mistake that i made was not to put this in writing and get her to sign it before i did the work!!
A couple of months later she text me to tell me the grout had started to crack in both the kitchen (quite a bit) and a very small area of the bathroom. I text her back and told her i had advised her ths may happen and i was accepting no responsibility. I heard no more about it until today, some three months later than her text, by way of a county court summons for the value of 1900 pounds for new tiles and labour to relay them.
I am obviousy going to vigorously defend this claim, however wondered if anyone could offer any additional advise.
Thanking you in advance
Paul B
Im a tiler / bathroom fitter and have been for the past 5 yrs.
I did a job for a woman, fully fitted bathroom suite and wall and floor tiling. As she was happy with the work, she asked me to also tile her kitchen floor.
before i started any tiling on the bathroom or kitchen floor, which were both softwood tongue and groove in very good condition as it was a newish house, i advised the customer that she would require the use of hardibacker style preperation. As the cost to her would have been in the region of 300 pounds extra for supply and labour, she asked if there was any other way round it. As the floorboards seemed very secure and no movement visable, i told her i could supply her with some flexible adhesive which was designed to go straight onto the floorboards (as it said on the instructin label). I did however advise her that i could not guaruntee it against movement in the future. She opted for theis option as it was cheaper. The obvious mistake that i made was not to put this in writing and get her to sign it before i did the work!!
A couple of months later she text me to tell me the grout had started to crack in both the kitchen (quite a bit) and a very small area of the bathroom. I text her back and told her i had advised her ths may happen and i was accepting no responsibility. I heard no more about it until today, some three months later than her text, by way of a county court summons for the value of 1900 pounds for new tiles and labour to relay them.
I am obviousy going to vigorously defend this claim, however wondered if anyone could offer any additional advise.
Thanking you in advance
Paul B