A big flooring problem!

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hpandlou

Hello - apologies from a complete techno-phobe, so if this is in the wrong place, please advise! This is also my first visit and I am hoping someone may be able to give some much-needed advise!

As part of a kitchen extension (5mx4m), a new concrete floor slab was laid by a builder at the beginning of last year, with all requisite insulations etc. Piped water underfloor heating was installed to manufacturer's instructions and my plasterer/screeder recommended a floor screed with fibres to improve strength etc. This came pre-mixed in August and was duly laid to a depth of 65mm. Screed was left to dry and u/f heating was gradually turned on after approx 5 weeks - as we were recommended - to a max room temperature of 18 degrees. Tiler - highly recommended by a number of trades and shops as being 'the one you have to have' - came to lay the floor in mid-October. He was unhappy with the number of small hairline cracks in the surface of the screed and recommended we use 'Ditri matting' (spelling could be completely wrong!) so that tiles etc would not be affected by ant movement of the floor slab/screed. We followed advise and it was stuck down with appropriate adhesive and left 24hours to dry. Then he laid Brazilian slate tiles - 60x60x1cm - using a flexible adhesive and grout. Each tile was brushed/wiped on the reverse and seemed to be properly bedded down. Expansion gaps were left at all edged. U/F heating was not turned on until floor had been down for 4 weeks, and then turned on gradually again.

The floor appeared absolutely perfect and then, just after New Year, (so floor laid for 2.5 months approx), I noticed a slight noise when we stepped on just one tile and only when we stepped on a particular spot. I just assumed it was loose - no evidence of grout cracking or anything. Phoned tiler who was due to come back to attach slate skirting board, who was very surprised at the prospect of a loose tile but promised to look/sort etc. When he came one week later, 2 more tiles were noisy - a creak/snap/crunch/pop - but still no evidence of cracking. This week, half the floor is noisy, there is very small hairline cracks in the grout all over, and some tiles are very noisy. Most also sound hollow when tapped. The tiler thinks the screed has blown - I'm wondering if the adhesive has failed?

Any thoughts would be so welcome - apologies that I appear to have rambled!

Many thanks!
hpandlou
 
Sounds unusual given the ditra install.
Without detailed pictures it will be difficult to say more.
if a tile is loose then it would be prudent to pull it up and take some pictures close up of the back of the tile beside the spot it comes from.
But don't clean it before you snap the shot as that is part of what needs to be seen.

If the ditra mat is also loose then use a sharp knife to cut the square of matting out and take a shot of the condition of the screed surface as well.

Again, shots as you go with no clean up of the debris.
 
Last edited by a moderator:
do you know if tiler back skimmed/buttered the tiles as well as spreading adhesive on the ditra?
 
Thank you for the response! As far as I know, it was a sand and cement screed with fibres - plasterer is coming this evening to have a look, so he may have something else to add!
 
Thank you! I'm sure that's going to be the next task, to actually pull up a tile, although at the moment, none are popping up or completely free. I think that would have to be done by the tiler as well, perhaps with my plasterer here.
 
In all honesty, I don't know - I did see him spread adhesive on the ditra with a trowel, but didn't take that much notice. It wasn't a quick, rush job - the guy has been tiling for over 30 years, and it took 7 days to prepare and lay/grout/finish the floor! I will see if I can find out and let you know - thank you!
 
If ditra had NOT been used i would have said that the tiles had uncoupled from the screed. It could be that the ditra has uncoupled from the screed. As doug says do you know if the tiles were back skimmed.
 

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