Topps charging for TAF's

[theyomper]

Well talking to the manager of my local Topps Tiles today he told me that following a meeting at head office the following would be introduced.

Their summary was that if other companies charge for services and deliveries then they should also charge.

To that effect as from the 25th July, Topps will now charge the customer £19.99, for them to arrange a TAF to call and quantify the job.

This poses a few questions and concerns for all of us involved in the TAF scheme.

1. Do you think the customer would be put off by the charge?
2. Would it lose you work in an already difficult market?
3. Would you, as a TAF, invoice Topps for your time and fuel for making the arrangements?
4. What other concerns would you have?

Your thoughts please

 

[doug boardley]

I'm not a TAF Yomps, but it seems a case of squeezing as much money out of a customer as possible by Topps. I personally think it's a bad bit of business on their behalf and that the TAF's will suffer for it

 

[CJ]

£19.99 For Topps to ask one of their fitters to arrange to go around and look at a job.........don't think many will bother myself. I'm gonna have a word with my local :incazzato::incazzato:

 

[CJ CERAMICS]

not a TAF myself but with the way things are i cant see many people paying just to have someone come and tell them how much they are going to charge to install the tiles.......seems like bad business sense but it will be the fitters who lose out.

 

[chris.tiling]

Heard about it today as well. Am a TAF but have had only 6 or 7 jobs in the past 9 months, so dont think I will lose TAF jobs from it. Think they are trying to squeeze more money from the customer when they make a packet on a TAF job anyway. All in all it seems to be a very bad idea. Punters wont pay if they have any sense - agree with previous comments that we will lose out.

Would like to then invoice them for my time / mileage, but know I will be told where to go so wont bother

Do you get many TAF jobs Yomps?

 

[kilty55]

a ludicrous idea,hopefully topps will suffer in sales from this and revert to the original setup so the taf out there dont lose much work.

 

[lcjohno]

i'm not a TAF but it seems a very bad idea. You need to think if you were the cutomer, i know i wouldn't pay anyone just for a quote. Very bad idea IMO!

 

[nickj]

i'm not a TAF but it seems a very bad idea. You need to think if you were the cutomer, i know i wouldn't pay anyone just for a quote. Very bad idea IMO!

I agree, there's too many people who will give them a quote for free so why would you pay for it?

 

[brian c]

not a good idea,dont think many people will go for it,its just like me charging for a quotation which people would just laugh at.

 

[Matt]

What if the customer decided not to go with that particualr fitter? Would the customer have to pay Topps another £19.99 to arrange a different fitter?