Topps charging for TAF's - TilersForums.com

[Sean Kelly]

I'm currently working on a TAF job. I asked the lady of the house if she would be willing to pay £19.99 for an Topps Approved fitter to come out and quote for her tiling job. She said 'Why should I pay for something when I can pick up the phone and get a tiler around to quote free of charge'.

 

[doug boardley]

I'm currently working on a TAF job. I asked the lady of the house if she would be willing to pay £19.99 for an Topps Approved fitter to come out and quote for her tiling job. She said 'Why should I pay for something when I can pick up the phone and get a tiler around to quote free of charge'.

straight from the horses mouth, (so to speak!)

 

[mart08]

I'm a Taf and was told that the charge was for the guarantee and not for going out to quote the customer! Will clarify this on my next visit to topps.

 

[Sean Kelly]

I'm a Taf and was told that the charge was for the guarantee and not for going out to quote the customer! Will clarify this on my next visit to topps.

I got told that today too. So the quote is free but when the customer goes ahead with the service and purchases their materials a fee of £19.99 will appear on their receipt. Lots of places now charge for services that used to be free. Kitchen companies, carpet companies charge customers for home visits I was told by Topps. I don't know whether that is true or not because I have not bought a kitchen or carpets for years.