Nightmare customer

[kilty55]

price it highhhh macten

 

[Colour Republic]

No Rob

this has been a difficult one and it shouldnt have been

priced this earlier in the year and gave her a dulux weathershield and a johnstones stormshield colour chart

she rang back a month ago and said they had chosen a colour and can I ....

That is pants! Good on you though

Just out of interest how did they come up with the darker shade, was it from a weathshield colour chart, or a weathershield fan deck, or maybe via their system?

I know the weathershield colours changed about a year ago and the range got bigger.

If you ring dulux head office they should send you out a fan deck free of charge. The new fan decks now have a weathershield section

 

[SandyFloor]

I walked away from a job a few years ago when a woman insisted the partitions required were to be made from some scabby second hand warped timber of different sections and full of nails and screws. I priced the job for labour only plus materials as needed. I explained I couldn't work with the stuff and I would have had to charge extra for the time required pulling nails and the problems with the different sections etc. We were only talking about £45 of cls. As polite as I was about it she told me I had a bad attitude. The husband looked embarassed but said nothing.

 

[Colour Republic]

Oh and Macten, If it was me I would do them two prices, one with the border lower and another one with a new suspended ceiling, if thats how she wants it then she shouldn't have a problem paying for the extra works. Perfection comes at a price

 

[mikethetile]

That is pants! Good on you though

Just out of interest how did they come up with the darker shade, was it from a weathshield colour chart, or a weathershield fan deck, or maybe via their system?

I know the weathershield colours changed about a year ago and the range got bigger.

If you ring dulux head office they should send you out a fan deck free of charge. The new fan decks now have a weathershield section

it was dulux that gave me the darker shade and I compared the numbers to the charts but my supplier still couldnt mix the shade they wanted as his new mixing machine is computer only and has no manual over ride

it was the same colour but a tad darker and it really wouldnt have made a difference to the overall appearance, the differance was minimal. I was tempted to say nothing and use the trade but they had a sample pot and if there was a dispute they could easily prove it was the wrong shade by dabbing a dot on the wall and letting it dry, there was such an issue over this colour I darent do anything iffy

ill ring tommorrow as my weathershield fan deck is about 3 yrs old

thanks Rob

 

[Colour Republic]

TBH you can get slight variations of the same colour from one store to the next depending on how long ago the machine was calibrated, also the sample pots whilst give an indication of colour, the samples are just a base paint so will look slightly different once the colour has been mixed in the chosen finish, but I know what you mean when a customer has spent so long choosing a colour you do your hardest to make sure it's bang on

 

[macten]

Went in very high but :mad2: got the job :mad2:

Shouldn't complain I know.
Really am dreading it though.

 

[mikethetile]

I raised my prices to try to regulate my work

the more I charged the more work I got

theres a lesson in there

 

[macten]

Well the old bat had her own way

 

[user123]

Well the old bat had her own way

oh yukkkkk!!!! That is just horrible...:nonod: :sick: Why do they make tiles and borders like that still??? That is just too retro..... shudder... to be honest it wouldn't have mattered where you put the border... :sick: