C
Concept PHT
I had the classic one just yesterday....
Mr Smith calls me to quote a bathroom wall/floor tile and a diner floor.
I get there to Mr Smith explaining that he has been let down 4 times now by 'tilers'. THE JOB IS AN ABSOLUTE DREAM, newly skimmed walls etc....
The problem is, he has had his bathroom fitted before it was tiled, so potentially there was going to be cuts from hell to do. But when I explanied to him that I would remove all the sanitary ware / radiator etc, tile then replace it all back - including putting his shower in and handrails etc, he was delighted.
I verbally run through the scheme of work with him and basically told him his bathroom would be A1 by the time I had finished. Plumbed, tiled, the lot. He then went on to telling me that the other tilers he had round to quote couldn't tile behind the radiator and didnt really seem to know what they were talking about etc....
I then called him that night with a price as he requested.
My price was double what he had been quoted, but he took it on as I had been the only tiler to go through the whole job with him and answer questions fluently. He will also get it in writing by Tuesday morning.
The classic '4 day cowboy' strikes again......
P.S Not knocking your courses there Darren, as I know your method of delivery and course content is completely different to the others I am talking about 🙂
Mr Smith calls me to quote a bathroom wall/floor tile and a diner floor.
I get there to Mr Smith explaining that he has been let down 4 times now by 'tilers'. THE JOB IS AN ABSOLUTE DREAM, newly skimmed walls etc....
The problem is, he has had his bathroom fitted before it was tiled, so potentially there was going to be cuts from hell to do. But when I explanied to him that I would remove all the sanitary ware / radiator etc, tile then replace it all back - including putting his shower in and handrails etc, he was delighted.
I verbally run through the scheme of work with him and basically told him his bathroom would be A1 by the time I had finished. Plumbed, tiled, the lot. He then went on to telling me that the other tilers he had round to quote couldn't tile behind the radiator and didnt really seem to know what they were talking about etc....
I then called him that night with a price as he requested.
My price was double what he had been quoted, but he took it on as I had been the only tiler to go through the whole job with him and answer questions fluently. He will also get it in writing by Tuesday morning.
The classic '4 day cowboy' strikes again......
P.S Not knocking your courses there Darren, as I know your method of delivery and course content is completely different to the others I am talking about 🙂
