ever told a customer you hate the tiles they picked?

[thompsonbrown]

last summer i installed a bathroom for a great couple who have now decided to change most of there tiling. they spent a lot of money on there bathroom and were pleased with the workmanship but at the end of the job i was having a joke and said i hate the tiles i've fitted. 6 months later i got a call to tell me that i was right. and the tiles now make her feel sick. i'm gutted for the customer as i feel this wouldn't have happened if i'd kept my big mouth shut.
pictures below what do you think?
ps. the recess in the bath panel was my idea and think it really doesn't help matters.
any thought would be appreciated cheers...
Richard

 

[Dougs Third Go]

I don't pick 'em, I just stick 'em!. Never told a customer that I don't like their tiles, the choice is out there and it's up to them what they choose imo. I've cringed sometimes when I've seen the tiles though:lol:

 

[dave l and l]

to be honest i think they are ok. far from disgusting. wouldnt be unhappy with a bathroom like that

 

[Spud]

nice job of the tiling ,I get fed up of the beige colours but the customers love them

 

[jonnyc]

looks preety good to me too. the quality of tiling helps. if mosaics fixed badly then could have changed overall look.

 

[micko]

The mosaics are a bit in your face for me, but everyone taste is different. Also not struck on the mix of colours in the mosaics. Could be bad if you had too much to drink.

 

[CJ]

I always tell the customer that "I have, or my family has" them tiles.........being doing that for years.

Never told a customer that there tiles are orrible, although they often are.

 

[Sean Kelly]

I always tell the customer that "I have, or my family has" them tiles.........being doing that for years.

Never told a customer that there tiles are orrible, although they often are.

Sounds a bit like the QVC presenter that always has the product they are demonstrating!!!

I like the tiles and love the tiling. JOTM maybe?

 

[andyb1]

Ialways tell them that they look good, but sometimes thinking the tiles are shockers!

 

[Alan M]

i think there is just too much of the mosaic.
its lovely as a feature strip but not as a whole wall

 

[bugs183]

Pilkingtons used to make a vile 100x100 with computerised drawn Ducks and Chickens, they were awful.
My mates girlfriend wanted them in their kitchen, i told him they were discontinued!!!

 

[Rookery]

Tiles are always a personal choice. Sometimes I like them sometimes not. Those mosaics are ok but just too much of it imo.

 

[Tony73]

nice work there . And i like tiles, don't see problem

 

[***tony***]

Think it looks great as it is.

 

[beanz]

Na, the worst i've said, is that theyr'e not to my taste.. Even then, i thought i should've just said they were nice, so haven't done that again..

Like some of the others here, i like the tiles, but think there's too much of the mosaic used. It's a bit over-bearing.

 

[charlie1]

I actually knocked back a job once because i didnt like the tiles, wavey edge floor tiles 30x300, just told him i was too busy, the job would have been to mush of an effort as i had no appreciation of the finished article. Would never dream of knocking work back now though, when i look back i sometimes kick myself! We are just tilers, not interior designers!!

 

[The Legend; Phil Hobson RIP]

I actually knocked back a job once because i didnt like the tiles, wavey edge floor tiles 30x300, just told him i was too busy, the job would have been to mush of an effort as i had no appreciation of the finished article. Would never dream of knocking work back now though, when i look back i sometimes kick myself! We are just tilers, not interior designers!!

I would beg to differ Mark, we are tilers, not just interior designers.:lol:

 

[Protilers]

I personally dont like mosaic..........too much grout....and it makes my eyes go wobbly........

that said.......I think the job you have done is spot on......the pegion hole ends on whole tiles and it looks flat and level....

I would not lose any sleep if I was you.........

Lee

 

[charlie1]

I would beg to differ Mark, we are tilers, not just interior designers.:lol:

Hahahaa lol, funny this thread has started as my customer wants me to go with her and help her pic tiles tomorrow!! ... its great getting to pic tiles for 4 bathroom house.... what should i get?? marble, i fancy some of that!!

 

[The Legend; Phil Hobson RIP]

Nice work Richard. Well executed.

 

[charlie1]

Well customer was easy, she went for travertine in 3 bathrooms and rectified porcs everywhere else, good choices!

 

[Ceramico tiling]

Been married for a couple of years now and am starting to realize that you cant outright say something like that to a lady. Too many headaches involved, so easier just to change the words around a bit, or flat out lie.... lol

 

[Dan]

last summer i installed a bathroom for a great couple who have now decided to change most of there tiling. they spent a lot of money on there bathroom and were pleased with the workmanship but at the end of the job i was having a joke and said i hate the tiles i've fitted. 6 months later i got a call to tell me that i was right. and the tiles now make her feel sick. i'm gutted for the customer as i feel this wouldn't have happened if i'd kept my big mouth shut.
pictures below what do you think?
ps. the recess in the bath panel was my idea and think it really doesn't help matters.
any thought would be appreciated cheers...
Richard

View attachment 48226 View attachment 48224 View attachment 48225 View attachment 48227 View attachment 48228 View attachment 48229 View attachment 48230

Way too busy for me mate I'm with you on this one.
Perhaps a few tiles in thickness as a border of some form, meeting one small area that's been done in them. But not the bottom half of a room and then up a shower wall. Too much IMO.

You should tell your customers (after they've paid and agreed it's all a nice job) more often that you don't like the tiles. You might double your workload that way!! (Perhaps don't though you'll get a bad name for it lol)

 

[Andy Allen]

in 2001 i had a customer wanted her kitchen walls tiled with tiles that had pictures of goats, pigs cows, sheep etc...yuk!!

told her they had to stop selling them due to the resent foot and mouth outbreak...:lol:

 

[charlie1]

Been married for a couple of years now and am starting to realize that you cant outright say something like that to a lady. Too many headaches involved, so easier just to change the words around a bit, or flat out lie.... lol

yes ceramico... Think before you speak, there are many ways to tell a lady she has 5H17E taste without offense!!!

 

[NATLY76]

Seeing as you're doing my bathroom at the mo, I hope you won't be saying that to me about my tiles!

 

[peteablard]

I know a guy who was meant to be tiling a kitchen splashback while the customer was at work. The tiles were horrible so he took them back to the shop and swapped them! He told the customer the original ones didn't look right and the customer was really pleased with the job!

 

[One Day]

Seeing as you're doing my bathroom at the mo, I hope you won't be saying that to me about my tiles!

Ah Ha! Caught!!!

 

[afright]

All ways agree with the customer "yes I like them" sometimes makes me feel a bit to faced but that wear's off once I get paid, -nice bit of tiling

 

[jonnyc]

Slightly different take on tiles that are not liked by installer , but i did a job about 15 years ago now up on yorkshire moors somewhere and my client bought genuine antique jerusalem random stone from paris ceramics. It probably cost him £ 400 per sq mt plus vat in those days!!
the whole job had to be done whilst his wife was on holiday and i think he put in a smallbone or wilkinson kitchen as well as a surprise for her return.]
I tried to talk to him about the floor but it was too late as he had bought it and had ripped up a great antique yorkstone floor to replace it with.
and what a surprise it was because I was there applying the last seal as she walked through the door a bit earlier than expected on that final day and she went nuts with her husband.
goodness knows what happened after that.
I hope that someone from that area will be able to remind me of the very famous building contractor for that region. it had been his own house.