Who is responsible for putting things right?

[jos]

Hello-I hope you can give me some advice?-6 months ago we had Topps Travertine tiles laid-within a week they started to show hairline cracks. The tiler blames the tiles, Topps blames the tiler. Neither will take responsibility-how can we ascertain who should put things right?

 

[Ajax123]

Hello-I hope you can give me some advice?-6 months ago we had Topps Travertine tiles laid-within a week they started to show hairline cracks. The tiler blames the tiles, Topps blames the tiler. Neither will take responsibility-how can we ascertain who should put things right?

Presumably your contract is with the tiler who installed them. Your "negotiations" should be with him.

What is the substrate?

 

[DHTiling]

Hello and welcome.....

We need some more info please...

As mentioned above ..substrate type and adhesive used...

 

[rodders26]

The majority potion of the blame if not all has to be on the tilers shoulders.Did he seal them?

 

[Ajax123]

The majority potion of the blame if not all has to be on the tilers shoulders.Did he seal them?

Depends on what the full curcumstances are. I agree all negotiations should follow the contract chain so as I said presumably the tiler. It may be that he is blameless.

 

[doug boardley]

The majority potion of the blame if not all has to be on the tilers shoulders.Did he seal them?

that won't be responsible for hairline cracks imo

 

[Ajax123]

that won't be responsible for hairline cracks imo

being a natural stone does travertine suffer natural shrinkage?

 

[faithhealer]

hello jos , as above, find out a bit more info for us

 

[kilty55]

possibly not enough adhesive coverage on the tile and pressure is causing the cracks to appear,,especially veiny trav can sometimes break easily i find through the veins

 

[Daz]

Is this a floor?
Is there underfloor heating?

If it's walls, what is the substrate?