uneven floor advice

[Colour Republic]

Do agree Mike regarding self-levelling but the customer was adamant in he's mind that it didn't need doing.
By suggesting to him this way the feeling i got suggested he thought i was causing him problems!
Did budget for the extra adhesive and didn't expect a reply.
With experience maybe i should have stood my ground more but perhaps that may have lost us the job.
Kev

I understand where you're coming from but your already in a bad situation if the customer is taking this stance. Price is maybe the biggest factor to this customer; I have the feeling that you were cheaper than the other quote even with the SLC added. So the customer thinks 'hey I’ll get the cheaper guy to do it and I’ll knock the SLC off and get it even cheaper!'

Personally I'd tell the customer that if he chooses to ignore my advice which is his right to do, then I cannot guarantee the finish. But I understand if you need the work then that's not quite as easy

 

[White Room]

It's funny how customers believe the first bit of advise there given, that includes from the sheds and there pva. I have read many posts and it seems to be the standard way of thinking for them. I had the same problem but have stood my ground, albeit plastering or tiling but trying to convince them to the right way can be a hard slog

 

[obobsmith]

I would be wary and make sure customer is aware of the pro's and con's of using slc, and make it quite clear that if they choose to ignore your advise and still use you for the job that either:
a: you will not do it
or
b: that you are not prepared to guarantee the job.

You are the one who knows what's right, you are the expert, thats why they contacted you.

 

[CJ]

Its all well and good NOT guaranteeing the job............but then when you fight and struggle with it.........and it still comes out pants.........Are they gonna pay you Don't think so.

Tell them........self level.........or walk away

 

[faithhealer]

Hi Kev, how about you tell them you put the slc down for free if they supply the material. Save you loads of time. best of luck with it anyway

 

[obobsmith]

Its all well and good NOT guaranteeing the job............but then when you fight and struggle with it.........and it still comes out pants.........Are they gonna pay you Don't think so.

Tell them........self level.........or walk away

What I was getting at was just trying to be the diplomat, you know whats needed ,cust knows better:incazzato:. I would walk away, no guarantee is my get out, ( a polite rebuke is better than a sledgehammer in the chops I find:mad2::mad2::mad2: , but hey I'm only a Glesga boy)