Is my tiling acceptable?

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This is the long awaited reply I have received from the company “The issue regarding the tiles being chipped has been gone over numerous times and as we stated before, it was unavoidable. So we advised only option was for L-Shape trims to be placed over the tile as is often common practice. I’m very happy with the finish”. Any suggestions on how I respond to this? Is it common practice, could this poor result be avoided? Thank you Jayne
 
It's not common practice. In fact it only happens when the original work is sub standard and I've only ever seen it on bad commercial work when sharp edges have been left exposed.
That work is terrible. No excuses unless a paltry budget has been worked to which doesn't seem to be the case.
Is this a nation or local firm? Knowing which would dictate how I'd proceed from here.
 
Awful job , did the same person do all the work , doesn’t look like a proper tiler has done that . I’d be asking to see proof he is a tiler and not a jack is all trades master of none
This is happening all the time and it doesn’t do the tiling industry any good at all .
 
It's not common practice. In fact it only happens when the original work is sub standard and I've only ever seen it on bad commercial work when sharp edges have been left exposed.
That work is terrible. No excuses unless a paltry budget has been worked to which doesn't seem to be the case.
Is this a nation or local firm? Knowing which would dictate how I'd proceed from here.
It’s a local tiling and bathroom company, who have a small shop with displays, they are a family run company who advertise that they have been there for 50 years
 

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