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Customer Vs Trade Dispute - Natural Stone Tiles
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[QUOTE="templar018080, post: 414113"] [SIZE=3][FONT=Times New Roman]Hi all, here’s an update on the dilemma:[/FONT][/SIZE] [SIZE=3][FONT=Times New Roman][/FONT][/SIZE] [FONT=Times New Roman][SIZE=3]I wrote several letters offering a honing solution applied to the 2 or 3 travertine tiles to reduce the slight lippage, that I could get a third party to carry out at no extra charge, if he contributed towards my material costs incurred thus far (£75).[/SIZE][/FONT] [FONT=Times New Roman][SIZE=3][/SIZE][/FONT] [FONT=Times New Roman][SIZE=3]I gave a deadline for the gentleman to reply by and pointed out that if he didn't respond in 14 days then it would be taken that he is now satisfied with the works.[/SIZE][/FONT] [FONT=Times New Roman][SIZE=3][/SIZE][/FONT] [FONT=Times New Roman][SIZE=3]Anyway he did respond, be it very short compared to my correspondence, and this was it:[/SIZE][/FONT] [FONT=Times New Roman][SIZE=3][/SIZE][/FONT] [FONT=Times New Roman][SIZE=3]Ref Conservatory flooring[/SIZE][/FONT] [FONT=Times New Roman][SIZE=3] [/SIZE][/FONT] [FONT=Times New Roman][SIZE=3]We write to advise you that we do not accept your solution of the honing of the number of tiles which have degrees of lippage which gives an uneven floor surface.[/SIZE][/FONT] [FONT=Times New Roman][SIZE=3] [/SIZE][/FONT] [FONT=Times New Roman][SIZE=3]We do not accept the deadine which you have given us and will not in future accept deadlines. We have taken legal advice on the matter and are awaiting survey reports and as soon as these are available we will put the matter into the Small Claims Court as we have been advised to do. We are out of the country for 12 days and will deal with situation on our return.[/SIZE][/FONT] [FONT=Times New Roman][SIZE=3][/SIZE][/FONT] [/QUOTE]
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UK Tiling Forum
Customer Vs Trade Dispute - Natural Stone Tiles
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