M
mrct
I've just completed a 15 m2 toilet walls and 3 m2 mosaic floor. As you walk into the room the window is not central to the wall, the boxing in built for the toilet is. The big square silver flush box is central to the boxing is so in setting out I centered the flush. I was on the job for two days with the customer coming in and out at various stages of the job and being happy with it all. As I left she said she would bacs over the balance and was really happy with the job. I didn't hear from her for three days. I then got a scathing email complaint that the window wasn't tiled central and she wasn't happy. I explained that the window was not central to the wall yet the boxing in and the flush and toilet were and this is where I centered the tile. If I had tried to tile the window central then the line for the flush and loo would of been out of line and the eye would of been drawn to it. She still wouldn't have it so I said I would pop by to talk it through. I didn't hear from her in a week. Eventually I pinned her down and managed to go and have a look, when I was there she was quite rude and kept going on about how she didn't care about the loo or boxing being centre, I knew I wasn't going to win so I said ok ill do what ever you want to rectify it. She said give me 24 hrs to get back to you - it's been 7 days now and she isn't returning my calls- where do I stand ? She hasn't paid me a penny either.
