What does 'removal' mean? Dispute advice please

[Andy Allen]

Op says left tidy. This would tell me he tends to care about the job as opposed to just chucked out the back door. Ali is spot on I've allso been in this situation. ....if customers understood how difficult it is to dispose of business waste then maybe they wouldn't be so quick to jump over the tradesmen back. What I would like to know is if the tiler had added the cost of a skip onto the job would he still of used him..?

 

[Brian the Tile]

Bang out of order imo, if that is your only complaint, pay the man his money that I will assume that he worked dam hard for, I just hate customers like your type

 

[SJPurdy]

So a reminder for us all to be clear on our quotes/estimates.

Secondly all customers of any tradesman should be aware that if they let them take away waste without a waste carriers licence then both the customer and tradesman can be fined!

 

[Mr Tiler]

I have to say in all fairness to the customer, if I go and do a quote i always ask at the end.... what about the rubbish do you want it removed or do you want to dispose of it yourself, stranbge that the tiler didn't specify it? everybody else ask this?

 

[mike1979]

It's all ifs and buts and two sides to the story I'd do this I'd do that we can all pick faults after it's done and do it in a different way to glorify ourselves for all we know he could of stated that the rubbish stayed but a few trips for the customer down the tip job done I feel strongly that tiler should of been payed his full money

 

[tubs]

Hi,

I've just had a job done and am withholding part of the payment pending resolution.

I had new tiles fitted in my house and the tiler, as part of the quote, agreed to the 'removal' of the old tiles. He did this - but left them all in a (tidy) pile in my back garden! He contends that he only agreed to remove them from the floor, I understood that removal included taking them away. After all, if I asked someone to remove a tree I wouldn't expect them to just cut it down, I would expect them to take it away. That is implicit.

The tiler maintains that he never meant to take them away and that this would cost extra. Could someone please advise?

Thank you,

DQ.

Get the tiler paid and stop wasting your time on this issue , customers like you don't realise the stress involved in petty issues you have raised , be a man and discuss it with the tiler and move on , obviously his work was spot on and you had to get your last word in , get your car filled and get in to a tip or pay for a skip like most sensible people would !

 

[Sean Kelly]

Sorry to drag this one up again. We have not seen how the quote was written. If the words used were 'Remove tiles' and then make good wall, prime, tile, grout, polish then it is obvious that 'remove tiles' meant removing tiles from wall. I very much doubt the tiler would say 'tile, grout, polish, remove' in that order. Like most of us we would describe the job in chronological order.

 

[gobby]

I make clear disposal be it old materials, packaging, wastage or whatever on any job is for the customer unless they are happy for me to organise a skip at an additional cost, I don't build it into the price. I suggest disposal themselves is the cheapest option if they are able. The finer details here aren't clear and though removal isn't disposal I can understand the customers surprise if your not familiar with building work practices. Interestingly though on the tree felling similarly used, the timber has a resale value and removal sometimes forms part of the agreement and affects the price because of this. Mark

 

[IHB]

Interestingly though on the tree felling similarly used, the timber has a resale value and removal sometimes forms part of the agreement and affects the price because of this. Mark

Yes, removal is ambiguous. I bet if a builder was "removing" Lead then it would have been "removed" to the scrappy.

 

[Dan]

Christ, this thread got 4 pages longer than it should have done! ha