What does 'removal' mean? Dispute advice please

[Disquieted]

Hi,

I've just had a job done and am withholding part of the payment pending resolution.

I had new tiles fitted in my house and the tiler, as part of the quote, agreed to the 'removal' of the old tiles. He did this - but left them all in a (tidy) pile in my back garden! He contends that he only agreed to remove them from the floor, I understood that removal included taking them away. After all, if I asked someone to remove a tree I wouldn't expect them to just cut it down, I would expect them to take it away. That is implicit.

The tiler maintains that he never meant to take them away and that this would cost extra. Could someone please advise?

Thank you,

DQ.

 

[White Room]

I take it that removal is removing tiles from there fixed position as in floor etc but this should have been made clear from the start, if the tiler has'nt a waste transfer licence for his van then he can't take them anywhere due to the fact he gets stopped and is caught it can be a hefty fine.

Removing waste can be expensive as I found to my misfortune.

 

[radim]

removal means taking tiles of the wall, floor.
taking them to skips will be extra charge as he has to pay for disposal.

 

[Qwerty]

As above. Removal is removal, disposal is disposal. I remove, not dispose. Skips & bin men do that. I list it clearly in my T&C's though

 

[mike1979]

I remove and don't dispose don't be mean and pay the poor bloke

 

[jonnyc]

Sounds like a misunderstanding.the clue might be in the word remove albeit a tree or a tile.you think remove means taking up and removing from your property.tiler or tree surgeon might see that as just removing from its location .could still be in your property .

 

[Dougs Third Go]

as all others, removal (in my opinion) means to remove them from their fixed state.

 

[mma]

Pay up!!!!!!!

 

[One Day]

Removal is not disposal.
I can't imagine anyone risking getting caught carrying trade waste nowadays.

If I were in this situation I would probably suggest my customer retain £50 to cover the cost of a mini skip and chalk it down to experience.
He should have covered this in his quote's terms and conditions really.
A misunderstanding but no reason to fall out.

 

[One Day]

Pay up!!!!!!!

Subtle and tactful! Nice.