customers that get in the way !

[2020Tiling]

hi ! just wondering how you go about getting rid of customers that dont stop talking and get in the way when your tiling ? ive recently done a job where the customer stood not more than 6ft away from me from start to finish watching everything i done as well as asking a load of questions etc. most customers are fine with a quick cuppa and a 5 min chat but iam getting alot recently that wont go away :lol: i dont want to seem ignorent but need to no a nice way to do this without upsetting the customer

 

[CCTiling]

You must be a freindly chap Terry! It's difficult to get rid if they haven't got anything better to do....some peeps just want the company....haven't got any advice for you mate!

 

[DHTiling]

Just say that if you keep getting under my feet , it will take me longer to complete your job, hence i will have to charge more..:lol::lol:..


Or just switch off and don't answer them..:smilewinkgrin:

 

[SandyFloor]

I know it's irritating but on the other hand the better the customer knows you and understands what you're doing the more they will remember you and recommend you to others. It could be they might feel a bit nervous about having work done and are looking for piece of mind.

I haven't had the problem with the customer hanging around too much ( probably because I can outtalk most of them) but one way is to leave your kit lying around so they have to keep moving for you getting things. They'll start feeling they're in the way then.

 

[Andy Allen]

why dont you break wind, that normally gets rid of them, even better if you have a curry for your tea :lol:

 

[Dan]

I'd say "right, I'll get this wall done and then give you a shout again mate" and hint they need to let you get on with it. But DO shout them back and show them what you've done, what you're doing next, give them a chance to ask a few questions and say "right, so, I'll get this done and give you a shout again for another brew if that's okay" and do the same again.

I think you'd cover any nervous issues the customers has about the job/you/whatever and also have the customer referrals in the future still, and you'd get on with the job.

Wouldn't always work though.

 

[aph257]

i find the older the person the more they talk because they want the company of another human more. I just say i have to concentrate on the job and can't do two things at once. then just block them out.

 

[Colour Republic]

I haven't had the problem with the customer hanging around too much ( probably because I can outtalk most of them) but one way is to leave your kit lying around so they have to keep moving for you getting things. They'll start feeling they're in the way then.

I agree, the best form of defence is attack, as anybody that has read one of my long a**ed posts will testify

 

[2020Tiling]

ha ha great replys ! il try them all on my next customer that gets in the way .... cheers !!

 

[Ken Bruty]

Usually one lot of anorakish long winded tiling talk does the trick for me, they don't tend to ask you too much after that.