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Customer Vs Trade Dispute - Natural Stone Tiles
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[QUOTE="DJS, post: 402435, member: 21849"] Interesting read for a new starter like myself. I agree the customers request does sound unreasonable, if there are only 2 tiles affected. They should allow you the opportunity to fix it in how you see fit. If they demand the 2 tiles are re-laid - I would recommend honing as an initial course of action as it would be the least disruptive option. If they are not happy with results, then you could still offer to relay the 2 tiles. Good luck with your reply and hope you end up with a satisfied customer. You do hear the odd story about people who just wanna argue to try and haggle the price down. Really hope you haven't got one of those!! [/QUOTE]
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Customer Vs Trade Dispute - Natural Stone Tiles
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