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Rubi DC250 1200
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[QUOTE="Jelthetiler, post: 761720"] Well it's all gone and got quite messy. I took my cutter back to CTD and Dan (my area Rubi rep) looked at it today and rang me. He/Rubi are pretty miffed that i'd come on here and written what I have but I explained that the original post was a review, which i'd been asked to do. Judging by the way he talked to me and then dismissed all my qualms, he is quite happy (with his free machine) and can't see why i'm not. He said that the rust on the weld joints must be where I've chipped the paint (there's no chips in the paint). He also said that his had rust too, mine was purchased 14th August 2014, I've used it on one job. He asked me whether I cleaned the machine, I told him to look at it (it was in front of him) and then come to my job where there's 100's of off cuts in a pile that I've cut with it. Trav' is notoriously messy, it would have been obvious if I didn't clean the machine. Because of the material I also run the pump through with clean water so as not to block it for the next days work. He said that there was nothing wrong in the machine vibrating the way it did on the slow down, his did the same! I think he was under the impression it was going to find it in bits but i'd seen the nuts fall over whilst cutting and put them on as tight as I could. *When I unpacked the cutter from new I tightened up every nut I could see. He said that his machines' blade also moved on start up and it was something 'I had to get used to'! I have been told by the guys at CTD that he did something to the machine but they couldn't tell me what he actually did and during our conversation he didn't tell me he'd done anything. He said that under the warranty there was actually nothing wrong so they weren't going to do anything at all. In a kind of condescending way he tried to make me think that the problem was me! The best part of the conversation was when he said, and this is truthfully what he said, "It's not like you paid 2 or 3 thousand for it like other cutters". That was when I started to shout at him. Obviously £838 isn't loads of money to him, but it is to me. Patronising git. On one hand he said I should've gone back to Rubi as soon as I noticed the 'problems' but then said because I purchased it through CTD I have to go through them! His boss Gary Nash said in a previous post on here that sometimes a machine or it's parts need a good workout before they settle down, how long is this workout supposed to be? I only noticed the rust in December, note the date on my original post. Any how, I've a meeting with CTD tomorrow who to be fair have been pretty decent. Rubi are a massive company and everything is great until you have a problem. They then don't see the problems so you have to go away and 'get used' to whatever you think is wrong but they deem is right. It's not like a don't know the machine, my last one was a DW 250N which is basically the same but on a smaller scale. Still, nothing like a bloke in a suit telling you-you don't know what you're talking about, after all, i'm only a tiler. [/QUOTE]
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