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Bought them from The Tile Shop. They offered us a replacement of the tiles but we don’t trust the quality of these. They then changed their minds and said would offer a discount. Continue to blame installer or us. BCT has a website, who runs that?

We recently installed the Mr Jones in our powder room and have had multiple issues with the tile chipping from common use. Nothing was dropped and the places it chips are random. The tile seems frail. We have gone back to The Tile Shop where we purchased and they said installer error. We had...