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Discuss Anyone Dealing With Topps Tiles?? in the Tile Retail | Wholesale | Import / Export Tile area at TilersForums.com.
the manager you get in your local store can make a big difference to how you get on with dealing with themjust to add my two cents...Perhaps it is just the people in the different stores like everything theres prob good and bad ones.well I hope anyway as I will be getting a trade acc with them on saturday.:smart:
:welcome:Swindon.
Never had a problem with topps, I have got a trade card and get a decent discount , they're local and it's easy to park
the manager you get in your local store can make a big difference to how you get on with dealing with them
tile giant recognise this and our local tg manager is ex topps but has no silly rules to giving trade
whoops:lol:Topps Tiles Swindon obviously didn't like my review of my experiences with them. It appears that anyone not using "Bal" is using inferior products and only doing so to make a quick buck at the expense of the customer. Anyone who questions the cost is also trying to bully their staff.
Seems like I've hit a nerve!!
I must admit I am not impressed with Topps Tiles.. very promising when they first opened with enthusiastic staff, now there seems to be new staff everytime I have to go in, but the sky high prices, even with the trade account, well, uninspiring. Got given a price of £40 something for 4, or was it 5 l of latex primer, got the equivalent in the neigbouring MKM for £18, and little things like tiling accessory tools, like the silicone finger, or sponges etc, are much cheaper in dare I say it B&Q...
Put in a laminated poster about my mosaic work at their request, with cards, next time I come in it's not there, I say, where is it? Oh we spilled coffee over it andhad to throw it out... that can happen, ok, but a quick pohonecall wouldn't have gone amiss to ask me for another one. Then I was in a rush for epoxy, went in, got the Bal stuff, got home, ready to work, opened the lid and it had gone off, stone hard, saw the sell by date, it was last years!! Took it back in disgust the next day, noone there seemed to have any idea what it is supposed to look like and I got my money back, but no replacement, as all the others were out of date, too!! Good grief...at the same time I grabbed some corner tanking tape I had not needed in the end, their price still on and unopened, with the trade account it should be easy to check when I bought it, expecting some good will after the epoxy fiasco and they tell me they can't take it back with out the receipt... Jeez... not impressed, not impressed at all.
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