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Discuss Laura Ashley Mr Jones floor tiles discolouring after being laid in the Canada Tile Advice area at TilersForums.com.
Is it a call centre in the Midlands that has 150 full time operators!
No, it was outsourced to India. One thousand employees all called Either Keith, Simon or Fred have been told to be incredibly nice to anyone who phones up to complain.
Not the greatest of tiles but this is not a normal quality issue. Its an actual fault. Who is your supplier? Send them pictures and they should get BCT involved. BCT had glazing issues on a production run and have confirmed 20-30% of the batch are faulty. We've had a couple of cases raised and BCT covered all the tile and fixing costs to get them all replaced.
I have done a floor this year in BCT porcelain tiles..... they were very good compared to their ceramic stuff.@Paul C. - In the recent TSJ there was an advert for porcelain tiles from BCT!
Can they manufacture porcelain tiles in this country or are they made in the EU under the BCT banner?
John
I have done a floor this year in BCT porcelain tiles..... they were very good compared to their ceramic stuff.
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Don't know as the boxes were very vague in their description and no stamp on the back of the tiles.We’re they made in Britain?
Difficult to see which ones they are. I have a range of their's called Shift which are good and made in Germany, also a newer range called Rock which are made in Poland. I haven't seen any of their porcelain made in Britain. I don't bother selling their ceramics anymore.We’re they made in Britain?
Reply to Laura Ashley Mr Jones floor tiles discolouring after being laid in the Canada Tile Advice area at TilersForums.com