customers

Okay so I'm not going to link to or mention any specific threads going on but we see this quite a bit. A customer has a "tiler" in, and the job isn't going well. Wrong products used or dot and dabbing going on or whatever. We obviously quickly point out that the person doing the job couldn't...

just finished a wetroom yesterday, it was a real maul tbh with loads of prep work and loads to undo and redo via "other trades" attempting the prep first... anyway got job done and packing my tools away and saw 2 slabs of Orchard Thieves cider and a slab of Fosters Gold (don't like lager though...

I did a quote the other day that came to £900. It included 4 days Labour, Hardiebacker boards, tanking kit, chrome trim, adhesive, grout etc. I got an email back from the customer the next day and she asked me if that included the £500 worth of wall and floor tiles that she had chosen! Ummmmm

:yikes: Was due to start a 48m Limestone floor next week. Hemi hydrate floor, with piped UFH down a good few months.Durabase Ci to be laid, then Multi sized Limestone. I have asked the customer more than once if it has been tested? Have been told yes.......now I found out she assumed I meant...

Anybody come across customers with interesting jobs or hobbies etc? Looked at a kitchen last night for a fella. Asked me what adhesive I'd be using and then he said 'The reason I ask you that is because I work in a lab that develops and tests tile adhesive'. Interesting conversation ensued...

Finished the job and was taking my tools outside to the car. The wheels of my Sigma cutter just clipped the door and took a 20mm chunk out of it. That sick feeling came to my stomach. Customer not too happy, but these things happen she said. New door was fitted a few weeks ago at a cost of...

Was starting a bathroom to day got all loaded yesterday afternoon phoned the customer last night and he text me to say he has got some one already doing the job could not wait,just hate time wasters he did not have the decency to let me know a few days ago.

Really lucky at the moment. Fitting a wet room for a lovely couple and me and the man of the house have a good laugh every day. Tonights discussion was all centred around position of toilet in relation to the wet area. I fetched the toilet and placed it into the bathroom and showed there is...

Just finished a bathroom install and i feel i need to express how having a great customer really helps in my line of work. 3 weeks solid work, £200.00 tip & a bottle of champagne. Customers who listen to there installer advice. Excited on the daily progress made and provide coffee all the time...

A very well put article written by The Tile Association. :thumbsup: Read here >>> Tiling Tips: Get someone in

Just had a reply to an email from a customer about going out for a quote... :lol:

Tiling a kitchen floor and went to use the toilet , customer doing the bathroom himself as he can wall tile ok he said , just wasn't keen on the 600x600's on the kitchen floor. See what you think.

Turns up on job this morning, bathroom walls and floor to be tiled, customer hives me detailed instructions on where they want there tiles so i set out to make sure it was fine and it was. I then realise they had forgotten to buy trim so i asked them to go and get whatever trim they would like...

Hi lads. Have been working for myself now for about 6months and things are goin ok. The way I work jobs is go and measure up, tell the customer how many tiles they need, and I supply the materials. I notice that lots of tilers are picking up tiles from the tile supplier while I'm there and I'm...

If you see the 'tiler' blobbing adhesive down without a trowel stop them fixing at once! Not only is the remedial work a pain in the Harris but its just going to cost you in the long run! Here is a job I'm taking up at the moment. All the tiles were salvaged, with at most 1% coverage stuck to...

Hi folks. As the title says really. Do you prefer to print out an invoice and post it to your customers, or do you just invoice them via email? If it's by email, is there a way to set it up so they can pay direct? Also how many people quote by email rather than posting a quote off to the...

We can be a negative bunch on here at times, so is anyone doing work for a nice customer these days? Doing one at the minute. Priced the bathroom for him at a fair price, never questioned it or my methods or minded the extra being spent on tanking/cement boards/features etc and gave me a free...

Post this in here as not polite to post customers houses in open forums.. :thumbsup:.. So let's see pics of some of the houses you get to work in... This one some will remember i did a couple yrs or so back... 2.5 mill house in the dales.. and just to say the customer was a...

Thought I'd best post in the Arms... One of the things that annoys me the most is unreliable customers / customers that can't be bothered to confirm yes or no. Last year I had a few quotes that went well. You visit the job, disucuss everything needed, sometimes have a few...

Just had a look at a few bathrooms in a 18th century house as per usual they want it done yesterday,walls ceramic and floor 600 x600 porcelain there is a very bad dip in one floor told customer that floor needs leveling and over plying then backer board ,they said " our builder never told us...