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Ash205

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Morning all,
Have a question for the professionals out there
Just had my bathroom refurbished and everything was taken back down to brick etc , however whilst inspecting the work some of the tiling just looks really badly done
Now the question is am I being to picky or is this a bad job ? According to the company owners who did the job the work is within industry standards ?!

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timeless john

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Not acceptable!
Could hang my coat on some of those.
Get them back - problem is if they’ve left the aesthetics like that what’s behind the view?
 

jcrtiling

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Call their bluff ask them for a copy of the industry standards they are referring to because that lippage clearly isn't with British standards which is 1mm between tiles with grout joints of 3mm or less .
 

jcrtiling

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Also should be a soft joint at the ceiling either caulk or silicone . Are the vertical corners grouted or siliconed .
 
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Waluigi

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Back to brick then I’d hazard a guess that a board was dot and dabbed on? This is the perfect surface to get flat and Plumb so the tiling should be absolutely spot on which this is far from.

Is there any reason the whole bathroom was finished before this poor tiling was picked up on?

Shame it wasn’t noted sooner as it would’ve been easier to put a halt to the tiling works so a professional could be brought in.
 

Andy Rhodes

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Good heavens & i'm being polite, if that's what they pass off as acceptable & within BS their on crack get em back to rectify their mistakes if take em to court don't call their buff go in hard & dont take no for answer
 

Paul C.

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According to the company owners who did the job the work is within industry standards ?!
No way is it. The lipping between tiles should be no more than 1mm. It looks like you have at least 2mm there in some places. Totally unacceptable. The standards they should be working to are BS5385 Part 1. Not some fictional standards they have plucked out of a magical unicorns bum:

"7.1.9.2 Across joints
There should be no appreciable difference in level across joints (commonly known as "lipping") and the maximum deviation between tile surfaces either side of the joint, including movement joints, should be as follows.
a) Joints less than 6 mm wide, 1 mm.
b) Joints 6 mm or more wide, 2mm."

You have to get them back and give them the opportunity to correct their work. If they refuse, well, we'll have to cross that bridge if/when it comes to it.
 

Andy Rhodes

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if they refuse it's a no brainer,there are no bridges to cross Paul it all there in the pictures bang to right & the worsed part about they've prepared the walls apparently would hate to see the work if they hadn't touched them,legal action all the way
 

impish

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..and just to point out that it might actually be WITHIN BS5385 tolerances.
1mm lippage is a crazy amount on a rectified edge and BS5385 should be revised to 0.1mm in my opinion.

I reckon if you actually measure the lips in the photos they are under 1mm (just)

No excuse for such a shocking job, but they may use it as an excuse.
 

Andy Rhodes

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Shouldn't have to use tiling clips on those tiles there only 600 x 300 by the looks of them in the pictures, 600 x 300 are the new 6 x 6 it's just very poor quality of work demonstrated by a fixer who excuse, it's been done to BS standards I think this person's definition of BS is standing for Bull rubbish
 

Andy Rhodes

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sorry only just seen Impish comments, maybe & again I'm going to say it get an independent report carried out
 

Andystiletiling

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Shouldn't have to use tiling clips on those tiles there only 600 x 300 by the looks of them in the pictures, 600 x 300 are the new 6 x 6 it's just very poor quality of work demonstrated by a fixer who excuse, it's been done to BS standards I think this person's definition of BS is standing for Bull rubbish
No not essential to use clips but would have made for a dam sight better job with them...
 

impish

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How someone can grout that and walk away is beyond me.
Have they no shame?!
 

jcrtiling

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I will use clips on rectified tiles all day long as it help protect the edges during installation
 
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Ash205

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Thank you everyone for your comments,
Just to answer a couple of questions
We had the whole job project managed by the bathroom company whilst We went away on holiday so we didn’t see the issues with the tiling until we came back, but they were raised straight away on our return
However because of a discontinued vanity unit and a measuring problem along with a chipped cistern we have had to wait the last 6/7 weeks for the items to become available to able to finish the job and presumed everything would be put right all in one go
The downside is they came this week and fitted everything that was missing, and gave the speech about the tiles again.
Having read the comments my plan now is to give them another couple of weeks to sort the tiles and if I get no joy bring somebody in to do the tiles correctly using their fitting fee (everything else was paid for upfront except fitting)

Again thanks for your comments guys most appreciated
 

jcrtiling

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That action might get you into trouble . Have you created a paper trail . You need to put in writing what you are not happy with and ask them to correct it . They need to given the chance to correct it . I know you complained , but you have to ask them to put it right . You should speak to a solicitor or local citizens advice bureau on how to deal with this .
 

Andy Rhodes

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The statement made by jcr is correct e-mail the company with everything your not happy with & what you want the outcome to be .Also if your able to attach read & receive to the e-mail do so hope this helps & good luck
 
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Ash205

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Have been emailing and written several times and to be honest would of been happy for them to finish the job just to get it done and dusted , but the owner when it came to the tiling question actually shouted at the wife and told her to get 3 independent tiling companies in who would all say it was a good job ,
Have decided to give them till the weekend to respond with their solutions to the tiles , then plan on giving them 2 weeks notice of us going somewhere else to get the job finished , this job was actually started on the 6th December so just want it done now
 

jcrtiling

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Have been emailing and written several times and to be honest would of been happy for them to finish the job just to get it done and dusted , but the owner when it came to the tiling question actually shouted at the wife and told her to get 3 independent tiling companies in who would all say it was a good job ,
Have decided to give them till the weekend to respond with their solutions to the tiles , then plan on giving them 2 weeks notice of us going somewhere else to get the job finished , this job was actually started on the 6th December so just want it done now
I still think you should take advice as you don't want to end up paying for it twice
 

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