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Discuss Tiling dispute with Wickes Tile Installation Service in the Tiling Forum | Tile Advice area at TilersForums.com

acaciaguy

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I'm guessing the installer was on a price or on a time...I've always taken my time setting out purposely to avoid problems like this..if you've got a room with a bath, couple of windows and maybe a shower tray then it can take a while to get your head round how it's going to work out and I always discuss the layout with the client beforehand to Makel sure they're happy before I start fixing

Fully agree Tim. I find it the most interesting / stressful part. Especially with small tiles. Take your time. Check and re check and it works out fine. Also. There is usually a compromise somewhere. As you say check with client. Get them to sign off on all final decisions
 

timeless john

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Ask the client how to set the room out!
That’s why they are paying you - to do a professional job.
Clients away on holiday, that’s okay I’ll send him a photo of how it’s going to look - he’s going to be really confident in your ability.
What’s been done is sh*te and these chancers do our trade no favours.
 

acaciaguy

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I agree John. I advise clients on what I wil do and look best. However they are the ones that have to look at it forever. If they are happy i am

To avoid any conflation of posts. I agree John the work op posted is rubbish
 
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I would say that almost all of my bathroom jobs have a cut or trimmed tile at the bath ( or shower tray)to avoid that awful finish at ceiling level or anywhere else.
 

Chelly

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Hi all, it’s been a while but the dispute is still ongoing. They are now saying that they had to start with a full tile at the bath due to metro tile choice, is this correct? See their reply
We are of the belief that based on the tile selection being bevelled edged, that starting with a cut above the bath, would lead to a greater risk of water ingress as well as less aesthetically pleasing due to the silicone line not being consistent.
 

hmtiling

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Hi all, it’s been a while but the dispute is still ongoing. They are now saying that they had to start with a full tile at the bath due to metro tile choice, is this correct? See their reply
We are of the belief that based on the tile selection being bevelled edged, that starting with a cut above the bath, would lead to a greater risk of water ingress as well as less aesthetically pleasing due to the silicone line not being consistent.
Nonsense
 

timeless john

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Ask the client how to set the room out!
That’s why they are paying you - to do a professional job.
Clients away on holiday, that’s okay I’ll send him a photo of how it’s going to look - he’s going to be really confident in your ability.
What’s been done is sh*te and these chancers do our trade no favours.
Must have been on song that night - apologies!
 

Chelly

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Post automatically merged:

Thought so 108050

Regarding the vertical corner joints, they say.

Wickes Way of Working stipulates that grout is to be applied to all vertical joints as well as joints between wall and floor tiles etc.

Do you also know what size these corner joints should be as some areas are as small as 1 - 2mm?
 

hmtiling

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Post automatically merged:

Thought so View attachment 108050

Regarding the vertical corner joints, they say.

Wickes Way of Working stipulates that grout is to be applied to all vertical joints as well as joints between wall and floor tiles etc.

Do you also know what size these corner joints should be as some areas are as small as 1 - 2mm?
They're wrong(lying) again. All transitions between walls and floors should be siliconed as per adhesive manufacturer instructions. Find out what adhesive and grout they used and you could get that in writing from them
 

RayTheTiler

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you have a ceiling thats on the wonk re board ceiling and skim the tiling looks fine except the slither cut.
alternatively knock the whole house down and get them to get the joists level.:)
ps on my 6th can of Guinness may not be thinking straight but i feel great.
but im leveller than that ceiling lol
 

Balloo

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I tiled 6 full bathrooms 195mt in a house for a famous mr nesbit . For the golf open .
Total nightmare of a job herringbone on two of them o_O
 

Myrdaal

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No update as to what happened. so i'll throw in...Its almost definitely not British Standard. I work at the building site end of things, and Site managers love to show off their 'knowledge' of BS/NHBC standards. Cutting into the bath has NEVER been an issue. Having said that, they look like the 'metro' type tiles there, and cutting in wouldn't have looked good. That rip looks to be about 10mm at the widest, as Andystiletiling said, your tiler should have changed spacers to absorb it, it would be unnoticeable. Bit late now, but its my opinion dark grouts and white glazed tiles is never a good idea, it just highlights any imperfections, (and those small tiles are always a bit 'sizey') the bevel in the tiles would make it look just as good with white grout. :)
 

Chelly

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Thanks all for your help and the information you have provided me. Received the 1st positive email yesterday from them saying “you have clearly done your research”, offering a refund for the tiling or for the work to be redone.

I notice that most of you hate installing metro tiles, why are they so bad? They responded.....”The specific tiles you have chosen are notoriously problematic and whilst we are happy to reinstall replacements if this is what you decide, we would suggest an alternative tile is chosen to ensure the finish is completed in line with the standards you have quoted and to enable us to complete your bathroom to meet both yours and our expectations”
But I like metro tiles?! Would you advise against also? Not sure I trust them to redo the work, so thinking of getting a quote from a TTA approved tiler (Swansea area), if you know anyone willing to take on my work?
 

jcrtiling

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I don't like metros but that is a personal thing many tilers and I mean proper tilers , check their references are capable of producing quality work with metros,.
If you want a tta tiler log on to the tta website I'm sure you will find someone in your area .
************
 
Last edited:

Andy Allen

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Any tiler worth there salt should be able to use metros and produce a high standard.
The reason tilers don't like them is because there time consuming, being a small tile, going around and inside windows take forever, and there difficult to grout because of the bevelle.
Personally, I don't mind them, as I tile alot of kitchens, and can't remember the last time I did one that wasn't metros...
 

jcrtiling

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Just be aware that nobody comes around from the tta to check the quality of Your work before accepting your membership , also things like checkatrade rely on reviews from customers who maybe can't tell the difference between a good and bad job .
Do your own research ,
 
O

On one

Nothing too problematic at all with Metro tiles......just certain setting out criteria to be aware of, which a capable tiler would be aware of.
I would be asking close personal friends for recommendations, not necessarily just via asking on social media sites.
 
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Another reason why metros or any smaller tile is a bad choice within a shower..... the grout joints! Far more grout to discolour. An Epoxy grout is one solution, also a grout sealer but they still do discolour. This is why large format tiles have become popular, also XL format has started to come through.
 

Tony_C

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Go for larger style brick tile and it will help avoid that slither at the top and probably having to start of a half tile, if it has to be wickes replacement tiles they have 300x200 & 400x150 available
 
Dan

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I think if they're brick fashion you have the old middle of the tile being thicker than the end so against a tile trim it looks terrible unless youve set it out to finish all external corners on 1/4 and 3/4 of the tile. So very limited setting out options width wise.

Thats a pain.
 

widler

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Metros look smart, but they are usually cheap , bent and sizey , I’ve just done 60m2 of them, bit bigger, 30x10cm, Johnson’s very own wicks shi it , bent , curled in at corners and sizey , they can run off a mountain side for all I care :)
 

Andy Allen

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Metros look smart, but they are usually cheap , bent and sizey , I’ve just done 60m2 of them, bit bigger, 30x10cm, Johnson’s very own wicks shi it , bent , curled in at corners and sizey , they can run off a mountain side for all I care :)
What grout did you use ??....:)
 

qualitywork

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Setting out is all to cock. Most good tilers would plan it so no small slithers are evident. Occasionally this cannot be avoided if you have large areas with lots of undulating levels to take into account. However, i haven't had a job in the last 2 decades where i had small slithers like this. Personally i would have gone 30% cuts on the bath and this would have resulted in an acceptable, but not perfect solution. I get many baths that are not straight anyway, and have to cut the row above bath to suit.
BTW, i used to tile for fitters from wickes and always the standard is awful. Also no decent tiler would work for the rates that wickes allow for. When i was doing kitchens, they allowed £25-£30 per metre on 4 metre splashes!
How can we as tilers do a quality job on those rates? Unless of course i am ridiculously slow.....

(A big hi to all the tilers on this forum!)
Best wishes
James
 

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