Discuss Tiling dispute with Wickes Tile Installation Service in the Tiling Forum | Tile Advice area at TilersForums.com

Sorry posted this accidentally on the general forum.

Hello I am currently in dispute with Wickes bathroom installation as they have fitted my wall tiles and I have cut slivers as the last course where the wall meets the ceiling. They blamed it on an uneven ceiling however I have argued that regardless of the uneven ceiling the last course cuts should have been larger and would have been if the area had been set out and measured correctly. Suggesting that if the first course (at the bath) was cut the last course cut would have been larger and better in appearance. They said that British standards state the the first course at the bath must be a full tile. I cannot find this BS and the only one I can find is one that states cuts should be kept to a minimum and be as large as possible. Who is right here and do you agree this is a poor quality install?107047
 

Attachments

ATSDiamondTools

TF
Company Support
It's not great to be honest, but it's serviceable and fit for purpose.

Whilst it could look better, legally there's probably not a great deal you can do about it. As all the law will look at is if the install has been done and is fit for purpose.

It's unfortunate that a contrasting grout has been chosen as this highlights the problem further.

If it bothers you that much I'd be inclined to fit a small cove or similar to the ceiling to disguise the problem.
 

hmtiling

TF
Trusted Advisor
Tilers' Arms Member
I'm pretty sure that it's not in British standards to start a full tile from the bath. @Paul C. Could confirm this.
The transitions should be a silicone joint which should be in British standards. It's a bad job and I think they're lying about the B. S.
 
  • Thread Starter Thread Starter
  • #4
Thanks for your honesty, is it law to start with a full tile as they have stated?
 
  • Thread Starter Thread Starter
  • #5
I'm pretty sure that it's not in British standards to start a full tile from the bath. @Paul C. Could confirm this.
The transitions should be a silicone joint which should be in British standards. It's a bad job and I think they're lying about the B. S.
Thanks @hmtiling that fills me with hope!
 

hmtiling

TF
Trusted Advisor
Tilers' Arms Member
Thanks for your honesty, is it law to start with a full tile as they have stated?
British standards aren't regulations but guidelines. It is in those guidelines to waterproof wet areas though and I'd wager they haven't. Throw that back at them. The threat of posting all over social media usually works with big firms too. Good luck
 
  • Thread Starter Thread Starter
  • #7
British standards aren't regulations but guidelines. It is in those guidelines to waterproof wet areas though and I'd wager they haven't. Throw that back at them. The threat of posting all over social media usually works with big firms too. Good luck
Thanks, I was tempted to post on social media but was worried it may harm my case :)
 

Boggs

TF
Esteemed Member
Tilers' Arms Member
“BS states full tile off bath”...

Best I go back and re-tile 50% of jobs I have ever completed then!
 

GAZ5518

TF
Tilers' Arms Member
Unfortunately setting out issue...Not really much can be done other than add a small cove detail
Or remove top course and slither/ introduce a listello border then larger cut... or .... rip out and start again
The darker grout does emphasise it
Have definitely seen worse
 

jcrtiling

TF
Trusted Advisor
TTA Member
Tilers' Arms Member
As @hmtiling
Said ask them if they have waterproofed the walls before tiling as that is in British standards also as @Boggs
Said I have tiled an awful lot of bathrooms where I haven't tiled a whole tile of the bath , and yes do not get confused as to what british standards are they are a code of good practice and not even building regs .
 

jcrtiling

TF
Trusted Advisor
TTA Member
Tilers' Arms Member
And yes they should of siliconed the corner where the tiles meet also have they siliconed next to the bath
 
  • Thread Starter Thread Starter
  • #13
And yes they should of siliconed the corner where the tiles meet also have they siliconed next to the bath
They have white siliconed the tile/ bath join however it seems to be peeling away a little. There is translucent silicone in the corners however one side seems to be yellowing?
 

jcrtiling

TF
Trusted Advisor
TTA Member
Tilers' Arms Member
They have white siliconed the tile/ bath join however it seems to be peeling away a little. There is translucent silicone in the corners however one side seems to be yellowing?
It's no good siliconing over grout in the corners, this joint is meant to be free of grout and adhesive, this is a movement joint , British standards therefore they should know this (hint of sarcasm ) . I would of done that in a colour match silicone but that would be more expensive that generic cheapo silicone .
 
  • Thread Starter Thread Starter
  • #15
It's no good siliconing over grout in the corners, this joint is meant to be free of grout and adhesive, this is a movement joint , British standards therefore they should know this (hint of sarcasm ) . I would of done that in a colour match silicone but that would be more expensive that generic cheapo silicone .
Cheers this for the info this is a great help!
 

Andystiletiling

TF
JOTM Winner
Trusted Advisor
Tilers' Arms Member
Think theyre feeding you some real BS tbh.. That's not been set out, they've just trusted to luck, a different size spacer, either changing from 2 to 3mm or vice versa could have made all the difference with your ceiling cut..
 

MissTiler

TF
TTA Member
Tilers' Arms Member
Depending on how the room sets out determins whether you have full tiles on the bath or not. You usually dont because baths are rarely set level lol. Nobody bothered setting out that room and theyve been found out. Theyre talking bollards
 
  • Thread Starter Thread Starter
  • #20
Think theyre feeding you some real BS tbh.. That's not been set out, they've just trusted to luck, a different size spacer, either changing from 2 to 3mm or vice versa could have made all the difference with your ceiling cut..
Thank you Andy that is one thing I didn’t think of.
 

Have you entered in JOTM Comp?

  • Yes I have :)

    Votes: 3 75.0%
  • No I haven't but I will :)

    Votes: 0 0.0%
  • No but I will in the future :)

    Votes: 1 25.0%

Tiling Forum

Get free wall and floor tiling advice from TilersForums.com's Tiling Forum. Both DIY and professional wall and floor tilers use this forum to make sure their tiling is spot on.

Find a Tiler (New Entries)

Top Bottom