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We have had a tile tile a bathroom and an ensuite and are not happy with the overall finish of the job. We have asked the tiler to rectify them and he is refusing and is threating court action as we have not paid him anything.

The number one issue is the tile trims which have been poorly and inconsistently installed. In some areas they create a lip, in other areas they don't. In some areas they butt up to the tile in other areas they don't. In the corners the tile trims are not mitred. They were even left with protruding with very sharp dangerous edges in the children's bathroom. He did roughly filed these down and put some silicone and grout on them but they still look awful. there are also numerous small holes in the grout work.

The silicone has also been put on so badly it is smeared along the fitted furniture.

Since starting to use the en-suite bathroom we have discovered issues with both the niche and seat in the ensuite shower. With the niche, the base tile was correctly laid on a slight incline, however, the way the trim has been laid creates a lip and prevents the water from running off. For the seat, the tile has not been laid on an incline and the trim lip which is resulting in water pooling. The tile surrounding the face of the niche has been cut with a jagged edge which is right at eye level. Everyday all I can see is a poorly cut jaggedy tile.

There are also issues with wonky tiles to the walls and floors where there are odd tiles that have sunk into the https://www.tilersforums.com/forums/tile-adhesive/. I am prepared to overlook these. However, along with the trims this gives a poor overall finish to the rooms.

When we contracted him we understood that he was a perfectionist and therefore we are disappointed to have so many issues. When we have had bathrooms done in the past we have not had one single thing to snag.

What do you think? Is this a poor job? How should we resolve things with the tiler.
 

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Andy Allen

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taking photos from 3 inches away is imo unfair, do you really walk around your bathroom with your head 3 inches from your tile ?
having said that, it's not the best tile I've seen, but certainly not the worst, attention to detail is lacking, and it could do with a day spending on it to make it more acceptable.
 
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I’d get him back to redo the trim work it’s pretty shocking . Definitely be taking that moody cut up to the tray out . Was he even a tiler ?
 
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It can be rectified and should be.. shouldn’t take more than a day and should be given/offered the chance to fix.. i wouldn’t be happy with the finish
 
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He said there’s nothing he can do about it and that there’s nothing wrong with his work. I have repeated my offer for him to come back and rectify. He has now issued me with with a 14 day warning that he is taking me to the small claims court for non payment!
 
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He said there’s nothing he can do about it and that there’s nothing wrong with his work. I have repeated my offer for him to come back and rectify. He has now issued me with with a 14 day warning that he is taking me to the small claims court for non payment!
He did not deliver the job. It takes a real tiler to fix those errors. If I were you I would not give him a second chance to try fixing , he won't be able to do anything . Hire someone that can fix that.
 
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D

Dumbo

Have you put in writing to him the reason you are not paying him and also in writing why you are not happy and asking him to correct the work .
You need to start creating a paper trail because otherwise if it goes to court you will have no proof of your offer for him to correct it . Tell him that if he stands by his work and claims their is nothing wrong with it that you hire the tta to do a report on his installation and that you will also ask for the cost of the report as part of the settlement
 
OP
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Have you put in writing to him the reason you are not paying him and also in writing why you are not happy and asking him to correct the work .
You need to start creating a paper trail because otherwise if it goes to court you will have no proof of your offer for him to correct it . Tell him that if he stands by his work and claims their is nothing wrong with it that you hire the tta to do a report on his installation and that you will also ask for the cost of the report as part of the settlement
Yes I’ve set out all the points I am unhappy with.
 

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