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Hi all,
Recently had my kitchen tiled in a chess board style white & black 30cm x 30cm quartz tiles. The floor covers approximately 14m2. The tiler came highly recommended & has done jobs for friends & neighbours, I’m not so happy with the job he has done in my house. The job took 6hours from start to finish, he originally said 2 days but as it was a hot day he grouted too.
Communications have pretty much broken down, he offered us our £ back then didn’t show with it. Txt him a few days later & said there will be no £. Looking like the small claims court ahead. Pictures showing lippage & a map of the floor with lippage in mm. Can even put a 10p under a ruler with room to spare.
Any comments greatly appreciated 👍🏼
 

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D

Dumbo

British standard tolerance for tiles with a 3mm joint is 1mm , if I'm wrong someone will correct me hopefully as it may even be stated tiles with a joint under 5mm it is 1mm lippage , basically I'm not sure of the wording but it's 1mm . But understand british standard isn't law it's a code of good practice .
 
OP
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British standard tolerance for tiles with a 3mm joint is 1mm , if I'm wrong someone will correct me hopefully as it may even be stated tiles with a joint under 5mm it is 1mm lippage , basically I'm not sure of the wording but it's 1mm . But understand british standard isn't law it's a code of good practice .
Thanks, too many are over 1mm
 

Tony_C

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Time line seems a bit off to be complete and able for foot traffic in 6 hours. Perhaps a reason for some sunken tiles if they have been walked on too soon.

All tiles down in 2 hours then another couple hours to allow the first hour of tile to be dry and then to grout. Time seems a bit tight there
 
OP
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Time line seems a bit off to be complete and able for foot traffic in 6 hours. Perhaps a reason for some sunken tiles if they have been walked on too soon.

All tiles down in 2 hours then another couple hours to allow the first hour of tile to be dry and then to grout. Time seems a bit tight there
Exactly what I thought
 

bluesky

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are they quartz resin tiles ?obviously lippage is unacceptable - just if they are quartz - then what https://www.tilersforums.com/forums/tile-adhesive/ was used .
 
OP
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are they quartz resin tiles ?obviously lippage is unacceptable - just if they are quartz - then what https://www.tilersforums.com/forums/tile-adhesive/ was used .
Not sure if quartz resin tiles. Invoice just says quartz. Only know it was Bal https://www.tilersforums.com/forums/tile-adhesive/, not sure what kind
 

bluesky

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quartz tiles need a different https://www.tilersforums.com/forums/tile-adhesive/ (2 part from what I can remember from last year and expensive ! )
wouldn't even try and lay these in 1 day - should've used wedge fitting kit - take a bit of time and come back next day and grout - was the floor flat /level before tile started ?
 
OP
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quartz tiles need a different https://www.tilersforums.com/forums/tile-adhesive/ (2 part from what I can remember from last year and expensive ! )
wouldn't even try and lay these in 1 day - should've used wedge fitting kit - take a bit of time and come back next day and grout - was the floor flat /level before tile started ?
Floor was solid concrete, house is 6 years old there was no prep work done beforehand as he didn’t recommend it. I felt the floor was in decent condition, had Lino down previously. Was a hot day so said https://www.tilersforums.com/forums/tile-adhesive/ would dry quicker hence job done in 6hours. Should add 2 men, One cutting one laying.
 
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Very poor job. I think he's rushed it to get it done in a day. The https://www.tilersforums.com/forums/tile-adhesive/ going off quickly in the heat is no excuse - he could've mixed smaller batches or used a different https://www.tilersforums.com/forums/tile-adhesive/. Tilemaster do a semi-rapid https://www.tilersforums.com/forums/tile-adhesive/ which isn't bad.
If the tiles are agglomerated quartz he should have used a two-part https://www.tilersforums.com/forums/tile-adhesive/ - latex instead of water.
Either way it's not good enough.
 

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