Hi, I’m after some help please. I had someone come tile my en-suite and it was looking ok until the grout stage. I went in to look after it had been grouted and there is loads of scratched tiles all either in a corner or along a grout line. The tiler says it’s nothing to do with him and I must have done it cleaning! I haven’t cleaned, I’ve literally had a look round but what could have caused them? I’ve also got massive grout and silicone problems but will post some pictures of the scratches. Thank you in advance for any help.