J
jemwa
I'd really appreciate some advice on some tiling we had done back in March. I waited 2 days before polishing off excess grout and mopping then another week before sealing. We didn't move into our new house until April and in June noticed a lot of marks from our dog in the grout. I had a look and noticed I could remove some of the grout with my fingernail. I contacted the company who we paid to 'supply and lay' our floor tiles (not bathroom wall and floor, this was done by out builder and is like cement and perfect) he came back and regrouted problem areas. Withing 3 weeks we noticed it happening again. Never before had we had this problem and I started to think it was something I was doing. After arguing it out with the company and having the original grout sent away for testing (which was fine apparently) they got a new tiler out to regrout the ENTIRE house with grout with an additive. I need to phone him in around a week to come back to seal the floor.
I almost feel sick as today I got down and although the grout is hard in some places, other places it still feels 'soft'. I don't want to go through all this again, I feel sick even thinking about it. My husband works away overseas so it's just me trying to deal with the problem. I just don't know what to do. They tell me they have never had this problem before (but maybe I noticed it as I have a small dog who's claws get in the gaps into the grout)? I only polished the excess grout off yesterday afternoon and then mopped with only a tiny amount of detergent and water.
I would really appreciate some advice from someone in the know. thanks so much.
I almost feel sick as today I got down and although the grout is hard in some places, other places it still feels 'soft'. I don't want to go through all this again, I feel sick even thinking about it. My husband works away overseas so it's just me trying to deal with the problem. I just don't know what to do. They tell me they have never had this problem before (but maybe I noticed it as I have a small dog who's claws get in the gaps into the grout)? I only polished the excess grout off yesterday afternoon and then mopped with only a tiny amount of detergent and water.
I would really appreciate some advice from someone in the know. thanks so much.